Comment
I received the rudest, meanest, most degrading phone call that I have ever had from this company today. I answered a call from this number in Florida, (305-433-2792). The woman on the other end was completely out of control! She would not stop talking about something that I vaguely understood and when I tried to interrupt her to ask questions she treated me as though I was some sort of criminal who needed her to "help" me and then proceeded to threaten me by playing back the call so that I could hear how mean I was! (Of course, no previous mention of recording had taken place). In between her insults, I did get a gist of something to do with a vacation package that I had purchased in 2010. She threatened me by saying that I had never taken the vacation within the alloted time and now the remainder of the package must be paid!. I believed it to be a reference to a "Florida Cruise/Disney Vacation" that I had purchased for my family. When the package was sent to me, I soon realized that it was not what was portrayed in the sales pitch and would not work for my family; I contacted the company and was able to finally get my deposit credited back to me. The company from which this purchase was made was "Specialty (T) Travel"; the name that you get when you call back this number says "Corporate Travel"; of course you only get a recording and a "promise" to call you back. As I tried to recall some of this detail from 2 years ago, the woman on the phone basically accused me of lying when I told her that I had cancelled this vacation and that I did not owe anything. She became irate, said that I did owe the amount and hung up on me; her last words were "good luck finding the card you used". I had no idea what she meant by that! I immediately contacted my credit card company and they did a search through my records from Dec. 2010 until the present; they confirmed both the original purchase from Specialty Travel in Jan 2011 for 118.00 (not the amount or the date the woman had given me) and they found the credit back to me in May of 2011. I have written this detail to alert anyone else who might get a call like this. These people are obviously scam artists with a belligerent twist. I understand from another complaint posted today that a call to the Florida Dept. of Ag.and Consumer Service 1-800-435-7352. I will be placing a call to them tomorrow.